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Return & Refund Policy ♥

🔄 退货 / 退款 / 换货政策

📌 收货时请检查：颜色、度数、款式是否正确。若有缺陷、损坏或发错，请立即联系我们。

⏳ 时限

  • 售后服务：收到包裹后 10 天内

  • 超过 10 天将不受理

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✅ 符合条件

  • 收到错误包裹/损坏包裹

  • 收到错误的颜色/度数/款式

  • 未拆封包装下，镜片有裂痕/破损/颜色或度数不对

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❌ 不接受

  • 已使用或拆封的产品

  • 促销或清仓产品

  • 因色差或佩戴效果不同要求退货

  • 错误下单、不小心下单

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解决方式

  • 退货：需保持原包装，未拆封

  • 换货/退款：确认问题后，我们承担运费并重新寄送或退款

  • 退款流程：退货收到并检查 → 邮件通知结果 → 退款退回至原支付方式

  • 注意：退货寄回途中若遗失，本店不负责。建议使用可追踪/有保险的运输方式。

📌 任何退货必须先联系我们确认，不接受未通知直接寄回的包裹。

🔄 Return / Refund / Exchange Policy

📌 Check your order upon delivery: Please confirm lens color, power, and style are correct. If defective, damaged, or wrong items are received, contact us immediately.

⏳ Timeframe

  • Service available within 10 days after receiving your order

  • Requests after 10 days will not be accepted

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✅ Eligible Cases

  • Wrong or damaged package received

  • Wrong lens color / power / style

  • Defective lens (crack, damage, mismatched color/power) while still sealed

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❌ Not Accepted

  • Opened or used items

  • Gift cards, promotion, or clearance items

  • Color difference / wearing effect issues (may vary by lighting or eye shape)

  • Wrong order placed by customer

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Solutions

  • Return: Must be in original, unopened packaging

  • Exchange / Refund: Once approved, we cover shipping costs and resend the correct product or issue a refund

  • Refund Process: Item received & checked → Email confirmation → Refund issued to original payment method

  • Important: We are not responsible for lost return parcels. Use trackable/insured shipping if item value exceeds RM100.

📌 All returns must be confirmed with us first. Unauthorized returns will not be accepted.

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